Privacy Policy

This Privacy Policy explains how MelBet (India) collects, uses, shares, and protects personal information when you visit or use our website and related services. Effective date: August 5, 2026.

About this Policy

This policy applies to information processed through our website, accounts, customer support, marketing communications, and other interactions connected to the MelBet service in India. For general information and access to the site, please visit MelBet. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect information you provide directly, information collected automatically when you use the site, and information received from third parties. The types of information may include:

Account details such as username, password, and security settings.
Contact information such as name, email address, and phone number.
Date of birth and age confirmation information.
Identity and verification data (KYC) such as government-issued ID details and proof of address, where required.
Payment and transaction information such as deposit/withdrawal history and payment method identifiers (we do not store full card numbers where not necessary).
Responsible gaming information such as self-exclusion settings and limits you choose.
Communications and support records such as emails, chats, tickets, and call notes.
Technical information such as IP address, device identifiers, browser type, operating system, and language settings.
Usage data such as pages viewed, session duration, clicks, and referral/exit pages.
Approximate location derived from IP address (not precise GPS unless you explicitly grant it through your device settings).
Cookies and similar technologies data (see the Cookies section below).
Fraud prevention and security data such as risk indicators, login attempts, and device fingerprint signals.
Marketing preferences such as subscription status and consent choices.
Bonuses, promotions, and loyalty activity information.
Information you choose to submit in forms, surveys, or feedback requests.

We may also receive information from third parties to help operate the service and comply with legal requirements, such as:

Payment processors and banking partners for transaction processing and verification.
Identity verification, fraud prevention, and compliance providers.
Analytics and advertising partners that provide aggregated or device-level campaign performance data.
Public sources or registries where permitted to confirm identity and prevent prohibited activity.

How We Use Your Information

We use personal information for the purposes described below, based on applicable legal grounds such as performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

To create, administer, and secure your account.
To provide our services, process bets/plays, and manage gameplay functionality.
To process deposits, withdrawals, refunds, and related transaction operations.
To verify identity, age, and eligibility and to meet KYC/AML and other compliance requirements.
To detect, prevent, investigate, and respond to fraud, abuse, money laundering, and security incidents.
To provide customer support and respond to inquiries.
To communicate service-related notices (e.g., policy updates, security alerts, account messages).
To personalize your experience, including language, layout, and content preferences.
To manage promotions, bonuses, and loyalty programs and prevent bonus abuse.
To conduct analytics, reporting, and service improvement, including debugging and performance monitoring.
To send marketing communications where permitted, and to manage your marketing preferences.
To comply with legal obligations and enforce our terms, policies, and rights.
To maintain records for auditing, dispute resolution, and regulatory or lawful requests.
To support responsible gaming measures, including limit tools and self-exclusion features.
To measure advertising effectiveness and attribute traffic sources.
To protect the safety and integrity of users, our partners, and our platform.
To develop and test new features and products, where appropriate.

Where we rely on consent (for example, certain marketing communications or non-essential cookies where required), you can withdraw your consent at any time through your settings or by contacting us.

We do not sell your personal information. We may share certain data with partners as described in this policy to operate the service, comply with legal obligations, and protect users and the platform.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].

We will review and respond within a reasonable timeframe, and we may ask you to verify your identity before acting on certain requests.

Sharing and Disclosure of Information

We may share personal information with third parties only as necessary to provide the service, meet legal requirements, and protect our users and operations.

Categories of recipients may include:

Service providers: Vendors who support hosting, data storage, analytics, customer support, communications, and security.
Payment partners: Payment processors and financial institutions to process transactions and conduct verification.
Compliance and risk partners: Identity verification, AML screening, fraud prevention, and dispute management providers.
Legal and regulatory: Authorities, courts, regulators, or other parties where required by law or to protect rights, safety, and security.

We may also disclose information in connection with a corporate transaction (such as a merger, acquisition, reorganization, or sale of assets). If such a change occurs, we will take reasonable steps to ensure continued protection of your information.

When we share information with service providers, we require them to use it only for the agreed purposes and to maintain appropriate security and confidentiality measures.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, local storage, and device identifiers) to operate the site, remember preferences, improve performance, and measure marketing effectiveness.

Cookies may be session-based (deleted when you close your browser) or persistent (stored for a longer period). Some cookies are set by us (first-party) and others are set by partners (third-party).

We use strictly necessary cookies to enable core site functions such as login, security, and fraud prevention. These cookies are required for the service to function properly.

We may use functional cookies to remember settings such as language and display preferences, and analytics cookies to understand how the site is used so we can improve it.

We may use advertising cookies or similar tools to measure campaigns and to show content that may be relevant to you, where permitted by applicable law and your choices.

You can control cookies through your browser settings and, where available, through on-site consent tools. Disabling certain cookies may affect functionality or your experience.

International Transfers

Your information may be processed in jurisdictions other than India, including where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place for cross-border transfers, such as contractual protections and security controls. If you have questions about transfers, contact [email protected].

Data Retention

We retain personal information only for as long as necessary to provide the service, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. If you request deletion, we may retain certain information where required or permitted by law. To make a request, contact [email protected].

Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, update, delete, or restrict certain processing of your personal information, and to opt out of certain marketing communications. To exercise these rights, contact [email protected]. We may request identity verification before fulfilling a request.

Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are intended only for users who meet the applicable minimum age requirements. We do not knowingly collect personal information from individuals who are under the legal age to use our services.

Age restrictions: We may request date of birth and perform age verification checks.
No targeting: We do not intentionally market our services to minors.
Removal: If we become aware that we have collected data from a minor, we will take steps to delete it and restrict access.
Reporting: If you believe a minor has provided us personal information, contact us so we can investigate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the effective date shown at the top. Continued use of the service after an update means you accept the revised policy.