Responsible Gambling

Common warning signs

You may be at risk if you frequently spend more time or money than planned, feel restless when not gambling, hide gambling from others, borrow to gamble, or use gambling to escape stress or negative feelings.

Financial and emotional impact

Gambling-related harm can include debt, missed bills, conflicts with family and friends, decreased performance at work or school, anxiety, low mood, and sleep problems. Support is available, and asking for help is a responsible step.

When to seek help

If gambling is no longer enjoyable, if you feel you are losing control, or if it is causing problems in any part of your life, consider taking an immediate break and contacting a support service listed on this page.

Account limits

Limits are designed to help you control spending and play time. You can request limits such as deposit limits, loss limits, wagering limits, or session/time limits. If you need assistance setting limits, contact our support team.

Time-outs (short breaks)

A time-out is a temporary break from gambling for a chosen period. During a time-out, you will not be able to place bets or play, which can help you reset and return with a clearer mindset.

Time-outs are helpful if you feel you are spending too long on the site, trying to chase losses, or losing track of time.

Self-exclusion (longer restriction)

Self-exclusion is a stronger measure that blocks access to your account for a longer period. It is recommended if gambling has started to negatively affect your life and you need firm boundaries.

When self-exclusion is active:

• You will not be able to log in or gamble during the self-exclusion period.
• We will restrict promotional messages where possible in line with your settings.
• You should not attempt to open new accounts; any identified duplicate accounts may be closed.
• Self-exclusion cannot be reversed until the selected period ends.
• At the end of the period, you may request reactivation, subject to checks.
• You remain responsible for keeping your login details secure and not sharing your account.
• If you have accounts with other operators, consider self-excluding there as well.
• For added protection, use device/app blocking tools listed below.

We treat self-exclusion requests seriously and aim to apply them as quickly as possible after confirmation.

To request a time-out, limits, or self-exclusion, please email [email protected] and include your account details and the restriction you want to apply.

Reality checks and practical habits

Even with limits, daily habits matter. Set reminders, take breaks, and review your activity regularly to ensure gambling stays within your comfort zone.

Helpful habits include:

• Keeping gambling separate from essential expenses and savings.

• Avoiding gambling as a way to cope with stress, sadness, or loneliness.
• Setting a fixed end time before you start playing.
• Taking a break after any big win or big loss to prevent impulsive decisions.

Important: No strategy can guarantee winnings, and all games involve risk.

If you are unsure whether gambling is becoming a problem, ask yourself:

1. Do I gamble longer or spend more than I planned?
2. Have I tried to chase losses and felt unable to stop?
3. Do I hide my gambling activity from family or friends?
4. Has gambling caused financial stress or unpaid bills?
5. Do I gamble to escape problems or uncomfortable emotions?

If you answered “yes” to any of the above, consider taking a break and reaching out for confidential support.

Contacting us about safer gambling

For any safer gambling request or question, email [email protected] with your account username and the support you need.

We may ask for additional information to verify account ownership before applying restrictions.

Confidentiality: We handle responsible gambling communications carefully and use your information only to process your request and improve player protection.

Independent support resources

Independent organisations can provide confidential advice, counselling, and practical steps to reduce harm. Availability may vary by location.

If you are based in India, you may also search for local counselling services and mental health support in your state or city.

The following international resources can also be helpful:

Live chat support: National Council on Problem Gambling (Chat)

Community and education: GamTalk

Guidance for friends and family

If you are concerned about someone else, start with a calm, non-judgmental conversation. Focus on specific behaviours and impacts rather than blame.

Encourage them to set limits or take a break, and suggest contacting a professional support service. If you share finances, consider practical safeguards such as budget separation and limiting access to credit.

Tips for safer play

• Decide your maximum spend before you start and treat it as the cost of entertainment.
• Set a time limit and stop when the time is up.
• Do not gamble with money meant for rent, food, education, or bills.
• Avoid borrowing or using credit to gamble.
• Take breaks and do other activities between sessions.
• Be honest with yourself and seek help early if gambling stops being enjoyable.

Blocking and filtering tools

If you need stronger protection, you can use blocking software to restrict access to gambling sites and apps on your devices. These tools can be useful during a break or self-exclusion.

Examples of third-party tools include:

Website and app blocking: BetBlocker

Parental controls and filtering: Net Nanny

Gambling blocking software: GamBlock

Please note that third-party tools are operated independently, and their availability, pricing, and effectiveness may vary by device and region in India.